Our Guarantee, Terms & Conditions

Our Guarantee

It’s important to us that you are completely satisfied with your purchase from TouchMic.com! You may return your item within 30 days of the purchase date for a FULL REFUND if you are not satisfied with it for ANY REASON.

No hassle, no questions asked.

Our general product and return policy is below. However if you feel that you have a unique situation or reason for returning or exchanging your product or requesting a refund beyond the 30-day period, then please let us know by e-mailing support@touchmic.com. Explain your circumstances and we will get back to you within 24 hours with an answer. However, we do reserve the right apply the below policies on a case by case basis.

Terms and Conditions of Sale

MF&J ASSOCIATES LLC, TOUCHMIC.COM, TERMS, CONDITIONS, WARRANTY & RETURN POLICY
IMPORTANT: THESE TERMS AND CONDITIONS OF SALE (“TERMS”) GOVERN YOUR PURCHASE OF PRODUCTS FROM THIS SITE, WHICH IS PROVIDED BY MF&J ASSOCIATES LLC. BY PURCHASING PRODUCTS FROM THIS SITE, YOU ARE ACCEPTING THESE TERMS.

Orders

All orders that you place on this site are offers by you to purchase our products in accordance with these Terms. We may accept your offer by issuing a confirmation or by shipping products specified in your order. Our acceptance or partial acceptance of each offer is expressly subject to and conditioned on your agreement to these Terms, which MF&J Associates LLC/TouchMic.com may modify in its sole discretion at any time and without notice. No other terms or conditions will apply.

Return of Products

30 Day Return Right
We will accept a return of products for any reason within 30 days of shipment to you, provided that (1) the products are returned undamaged, and in their original condition and you include the original packaging. (2) you submit proof of purchase of the products (an itemized or dated internet receipt is acceptable). MF&J Associates LLC, Touchmic.com, reserves the right to refuse any product returned under the 30 Day Return Right that does not meet these criteria.

  • MF&J Associates LLC, Touchmic.com must receive the returned products within fourteen (14) days after the return request and submission to Touchmic.com of proof of purchase.
  • It is your responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in transit. It is your responsibility to retain a sender’s copy of the shipment invoice and the shipment tracking number in the event of a lost shipment, until MF&J Associates LLC, Touchmic.com, has received the returned product.
  • Email your return shipment tracking number to support@touchmic.com. Please include item and order number in the email subject line and the returns shipment tracking number and the time of pickup in the email body.
  • The address for TouchMic.com Refund Returns is:
    TouchMic.com
    c/o Sprocket Express
    23 West Bacon Street, Suite 5
    Plainville, MA 02762
    United States
  • Once the return is received and verified to meet all of the above conditions, allow 30 days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. MF&J Associates LLC, Touchmic.com will not refund original or return shipping costs or duties. For inquiries regarding our return policy, email us at support@touchmic.com

Prices and Payment

All prices are in U.S. dollars and are subject to change without notice. Prices of individual products do not include taxes or charges for shipping and handling. Applicable shipping and handling charges and any sales taxes that MF&J Associates LLC is required by law to collect will be added to your required payment. Payment in full is required before products will be shipped on any order.

Shipping & Handling

MF&J Associates LLC will arrange for shipment of the products to you. Title and risk of loss and damage pass to you upon the transfer of the products to the carrier. You will pay all shipping and handling changes specified during the ordering process. Shipping times are estimates only and cannot be guaranteed. We are not liable for any delays in shipping.

Changes or Cancellations

Any changes that you make to accepted orders prior to shipment may generate a new shipment date. All sales are final upon shipment of the ordered products, except for authorized product returns.

Hearing Loss Related Claims & Other Claims

YOU ARE AWARE THAT PERMANENT HEARING LOSS MAY OCCUR IF EARPHONES OR HEADPHONES ARE USED AT INAPPROPRIATE VOLUMES. EXPOSURE TO NOISE FROM EARPHONES OR HEADPHONES IN EXCESS OF 85 DECIBELS FOR MORE THAN EIGHT HOURS A DAY WILL LIKELY CAUSE IRREPARABLE HEARING DAMAGE. YOU MAY ADAPT TO A HIGHER VOLUME OF SOUND OVER TIME, WHICH MAY SOUND NORMAL BUT CAN BE DAMAGING TO YOUR HEARING. YOU ACCEPT ALL RESPONSIBILITY FOR HEARING DAMAGE RESULTING FROM THE UNSAFE USE OF EARPHONES OR HEADPHONES PURCHASED ON THIS SITE ABOVE 85 DECIBELS. YOU ACCEPT ALL RESPONSIBILITY FOR ANY AND ALL SUCH DAMAGE AND MEDICAL CONDITIONS THAT MAY RESULT FROM THE USE OF EARPHONES OR HEADPHONES OR ADAPTERS PURCHASED ON THIS SITE. MF&J ASSOCIATES LLC, TOUCHMIC.COM, SHALL HAVE NO LIABILITY FOR ANY SUCH DAMAGE OR MEDICAL CONDITIONS.

YOU AGREE TO AVOID USING THE PRODUCTS PURCHASED FROM MF&J ASSOCIATES LLC, TOUCHMIC.COM AND HEADPHONE CORDS AROUND YOUNG CHILDREN AND INFANTS, AS THEY MAY PRESENT A CHOKING OR STRANGULATION HAZARD.

AVOID LISTENING AT EXTREMELY LOUD LEVELS FOR PROLONGED PERIODS AS PERMANENT HEARING LOSS MAY OCCUR AND BE AWARE OF YOUR SURROUNDINGS AND USE THE PRODUCTS PURCHASED FROM MF&J ASSOCIATES LLC, TOUCHMIC.COM RESPONSIBLY.

You agree to defend and indemnify MF&J Associates LLC, its subsidiaries, affiliates, licensors, content providers, service providers, employees, officers, directors, agents, and contractors (collectively, the “Indemnified Parties”) against, and hold the Indemnified Parties harmless from, any and all claims, actions, causes of action (regardless of the form of action or the theories of liability); losses; actual, direct, indirect, special, punitive, exemplary, incidental, consequential, and other damages, including but not limited to loss of revenue or income, pain and suffering, and/or emotional distress; and awards, judgments, fines, costs, expenses, and attorneysʼ fees, including but not limited to those of the Indemnified Parties (any of the foregoing, a “Claim”), arising from or otherwise relating to any hearing loss or damage and/or any of the other serious medical conditions referenced in the preceding paragraph and/or arising from or otherwise relating to the use of earphones or headphones or other products purchased by you on Touchmic.com. You agree that the Indemnified Parties will have no liability in connection with any such damage, injury, conditions, or Claims, and you agree not to bring any legal or other actions or proceedings against or otherwise hold any Indemnified Party liable or responsible for any such damage, injury, conditions, or Claims.

Miscellaneous

Specifications and descriptions are estimates but are not guaranteed and are subject to change without notice. We shall not be in default if our performance is delayed or rendered impossible by acts of God, war, civil commotion, governmental action, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, or any other cause beyond our reasonable control. We may revise or modify products, product information, or pricing without notice. We are not responsible for any typographic, facsimile, or printing errors.

You represent and warrant that you have read and understood our Privacy Policy, which MF&J Associates LLC, TouchMic.com may change, modify, or delete without notice. You agree to be bound by the Terms of Use of this site, which MF&J Associates LLC, TouchMic.com may change, modify, or delete without notice. It is your obligation to check the most current versions of our Privacy Policy and Terms of Use regularly.

You represent and warrant that you are at least 18 years of age, that you are familiar with the laws and regulations, if any, in the place you live relating to the purchase, possession, use, and sale of electronics equipment, and that you know of no legal requirement prohibiting you from purchasing, possessing, using, or selling any such equipment.

You agree to use all products safely and legally and to defend and indemnify the Indemnified Parties against, and hold them harmless from, any and all Claims incurred by them or asserted, awarded, or otherwise imposed against them arising from or relating to your failure to do so and/or your removal, disabling, alteration, or covering of any safety features or warnings on any products (any such act, an “Alteration”). You agree not to bring any legal proceedings against or otherwise hold any Indemnified Party liable or responsible for any damage, death, or injury suffered by you, any other person, or any property, resulting from your failure to use products safely and legally and/or from any Alterations.

The prevailing party in any action or other proceeding brought with respect to these Terms shall be entitled to recover, in addition to any other relief, its costs, reasonable attorneysʼ fees, and other collection expenses. EACH PARTY IRREVOCABLY WAIVES THE RIGHT TO A TRIAL BY JURY IN ANY AND ALL ACTIONS OR PROCEEDINGS BROUGHT UNDER OR WITH RESPECT TO THESE TERMS.

These Terms shall be binding upon and inure to the benefit of the successors, heirs, devisees, personal representatives, and permitted assigns of the parties. These Terms constitute the entire agreement between the parties relating to the subject matter hereof and supersede all prior written and oral communications, agreements, representations, warranties, statements, negotiations, understandings, and proposals, with respect thereto. To the extent that any purchase order, confirmation, or the like is inconsistent with these Terms, these Terms will govern unless expressly agreed otherwise in a writing that expressly states that it supersedes these Terms in a specified manner and is signed by you and an authorized representative of MF&J Associates LLC, TouchMic.com.

*Updated 8/21/2009